- A complete refund of the sum of money paid by the client for serving the particular window which did not become free of visible water or water droplets.
- A replacement window glass, if breakage should occur during the service procedure. (Commercial and tempered glass units are excluded.
- A 5 year guarantee is offered on both our Defog Process,and our Glass Replacement Service.
Proof of warranty
To ensure that you have a valid warranty we ask customers to produce a Defog Windows invoice dated within five years. We also must ensure that there is a genuine Defog Windows filter attached to the glass unit. We must advise that the warranty is void of the filter is removed or tampered with.